I strongly believe that you never truly experience a piece of art until you have lived with it. I also appreciate that buying art online can be daunting and so I offer a Seven-Day Money Back Guarantee.  Buy from my online art gallery, live with your chosen artwork for one week, and if you are not entirely happy – return it to me in the same condition it arrived and you will be fully refunded for the artwork.

In the event that your purchase does not meet your expectations, you may return it within seven days of delivery/attempted delivery. I will issue you a full refund or credit on the purchase price of the art, but you will be liable for the return shipping.

You must ensure that the artwork is securely packaged for return shipping. At this time, there are no returns on special orders or orders shipped outside of Australia.  I will not accept returns for items that have been damaged in transit due to insufficient packaging. If this is found to be the case, the item will be returned to the customer at the customer’s expense.

• Client is liable for the cost of the return shipping.
• Commissioned artwork may not be returned.
• Limited edition prints cannot be returned as they are printed on demand and the printing costs cannot be recovered.

Returns Process
If you would like to return an item, please email me at art@katehartwig.com.au within 7 days of delivery/attempted delivery of your artwork, stating your reason for wishing to return the item as well as the collection date and address.  I will provide a return address and ask that you organise return shipment within a week. Please print out this email and include it with the artwork being returned.  I will refund your purchase after the item has been received and checked. I will do everything we can to process refunds quickly, but please allow up to 10 working days.